Brighter Futures Start here

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices – it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart and Target, it’s not just what you do, it’s who you are that makes every day living brighter.

Join the team

Kmart and Target are modernising and optimising our end-to-end supply chain to enhance efficiency, reduce cost, increase safety, and improve customer and team member satisfaction.

We are creating the next generation of our supply chain, and to achieve this, we will be advancing our technology and our supply chain operations. There will be a focus across our warehouse management, transport/logistics, inventory optimisation, and demand and forecasting systems.

To help us enable the success of our next generation supply chain program, we are looking for a Head of Next Gen Customer Fulfilment Centre (CFC) for Kmart and Target that has strong experience designing and building large scale fulfilment solutions.

Join our team as the Head of Next Generation Customer Fulfilment Centre – Kmart and Target and lead the charge toward our Next Gen vision, focusing on cost efficiency and risk mitigation. This pivotal role involves developing a comprehensive roadmap, including extensive testing in existing sites to refine our approach, especially regarding inventory allocation.

This role offers an exciting opportunity to drive innovation and shape the future of our operations, working with a dynamic team dedicated to delivering exceptional results.

What you’ll be doing

• Collaborate cross-functionally to craft a compelling business case for the Next Gen CFC in preparation for Wesfarmers approval.

• Develop input assumptions for CFCs, such as order profiles, growth scenarios, and service levels to enhance the online customer experience as part of the online network plan.

• Define the optimal level and type of automation to align with the order profile of Kmart and Target, particularly for upcoming CFCs in locations like New Zealand and Next Gen sites.

• Identify and specify the necessary changes to the current operating model, enabling a seamless transition to the Net Gen CFC implementation program.

To be successful in this team you will have:

• A deep and comprehensive understanding of end-to-end e-commerce fulfillment operations.

• Proven experience in crafting persuasive business cases for substantial investments, reflecting your ability to think strategically and drive financial outcomes.

• Track record of operating within a fulfillment network with a strong commitment to efficiency and a demonstrated ability to foster a culture of continuous improvement.

• Proficiency in domestic transport, e-commerce specifications, Service Level Agreements (SLAs), and successful implementation of transport tenders.

• An exceptional ability to convey a compelling vision through storytelling, inspiring teams and stakeholders with your forward-thinking ideas.

• Outstanding communication skills that enable you to deliver clear and impactful messages, facilitating effective collaboration and decision-making.

• Proven track record in driving continuous improvement initiatives, enhancing operational efficiency and excellence.

• Proven experience as a people leader, with a track record of building and leading both direct and indirect reporting line teams during periods of significant change. The ability to foster innovation, set high standards, and create value autonomously while upholding organisational culture and values.

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.

• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks

• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.

• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers!

• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.

• Free onsite parking when you're required to come into the office.

• We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.

• A dynamic learning and support program

• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor

• In-house café that serves breakfast, lunch and includes a collaborative space to work in

• Reflection room, space for prayer, meditation, or time for yourself

• Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.

• Regular product sample sales with tonnes of discounted items to purchase.

• Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

• Great career opportunities across the broader Wesfarmers Group

We’re here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it! From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. 

In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We’re progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected, and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates – this will include a police check.  Talent Acquisition will provide further updates to candidates as they progress through our recruitment process.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant