Due to our recent customer growth, Ability WA is seeking a scheduler with an exceptional ‘can do’ attitude and strong problem solving skills to join our Ability WA Therapy Scheduling team.

Reporting to the Coordinator, you will ensure all customer services are scheduled in accordance with their NDIS funding/plan

Our schedulers work varying start times due to operational reasons, with start times of 7am to 3pm, 8am to 4pm and 9am to 5pm Monday to Friday

Who is Ability WA and what makes us stand out?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. In 2022 we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff. We strive to make a difference in the lives of those living with disabilities by connecting with heart, achieving together, thinking differently and making things happen.

Who our stars are!

The scheduler develops relationships with Ability WA customers and therapists to coordinate their schedules, book customer appointments, to ensure customer needs are met.

How you’ll make a difference 

• Effective and efficient scheduling of therapy staff
• Processing service requests within agreed time frames
• rostering of staff
• Ensure high quality of data entry and maintenance of accurate data is achieved
• Work effectively as a part of the team and actively contribute to the smooth operation of the Scheduling Team.
• Highlight areas of concern to management and actively work towards finding a solution in respect to continuous improvement and quality assurance.

We think you’ll like it here

Our employees like working here, and we think you will too. Along with a caring and values driven culture, we have some pretty great benefits:

• Access to ongoing professional development through our depth of experience and shared knowledge
• Increase your take home pay by salary packaging up to a maximum of $18,550
• Generous leave entitlements including, paid parental leave and return from parental leave bonuses
• A flexible employee benefits offering which includes Employee Assistance Program, Private Health Insurance and Workplace Banking Program discounts
• A strong employee listening culture which provides regular opportunities to provide your feedback about life at Ability WA which is used to make improvements to our organisation

What we are looking for:

To be successful in the recruitment process and get started in the team, you’ll need the below:

• Scheduling experience within a fast paced work environment
• Excellent computer literacy with an ability to learn and embrace new technology solutions
• Excellent verbal and written communication skills
• The ability to prioritise tasks, work effectively under pressure, problem solve and meet deadlines
• Exceptional customer service skills
• National Police Clearance no older than 6 months
• Current Driver’s Licence
• NDIS Workers Orientation Module
• NDIS Worker Screening check
• Evidence of Covid-19 vaccination

Where to from here?

If you like what we’re about, click apply now to submit your application.

Who to Contact about the Position:

Taylor Johnston, Coordinator Scheduling on 1300 106 106

Who to contact about the Application Process

[email protected]

Applications close 20 December 2023

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

Ability WA focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs.

Reference No: VAC0826