About The Royal Sydney Golf Club

The Royal Sydney Golf Club, founded in 1893, is one of Australia’s most prominent social and sporting institutions. Our staff are professional, engaged and recognised for their skill and talent. We all work together to progress the Club and to uphold its traditions; we aim for excellence, to lead and support each other, and to enjoy the experience.

The Role

Reporting to the IT Manager and working as part of a close-knit team your primary purpose will be to provide first line support to a varied and demanding user base with a myriad of support requirements. Mentored and coached by the IT Team, you will grow into the role with potential to be involved in IT projects as needed. The ideal candidate should have excellent verbal and written English skills, with a polite, positive and helpful attitude.

This is a Full-time position and your ideal working hours will be Monday to Friday 9:30am to 5:30pm but with some flexibility.

The main responsibilities of the role include:

• 1st Line Support, answering calls and responding to tickets
• Desktop Support: deploy, maintain, troubleshoot all desktop, laptop, tablet, phone, printer, photocopier and POS hardware and software
• User Account Administration: create, modify and disable user accounts in Active Directory and all user applications including externally hosted systems, ensuring accuracy and timely activation/deactivation
• Cloud SaaS Application Support and Administration including Hybrid Azure DC and Cisco Webex
• User Support: Assist staff, members and office bearers with Windows and application issues
• Network Administration: basic administration of networks
• Liaise and escalate issues with suppliers
• Documentation: create, update and maintain technical related documentation, to assist both users and the IT team
• Responding in a timely manner to service issues and requests
• Repairing and replacing equipment as necessary
• Testing new technology and assisting on IT projects

Essential requirements:

• Bachelor degree in IT or equivalent
• 1+ years’ experience is not essential, albeit advantageous, however demonstration of a keen interest in IT is a must
• High integrity
• Excellent customer service skills and ability to exercise patience
• Excellent verbal and written communication skills
• Attention to detail, good time management and prioritisation skills
• Ability to work independently and as part of a team
• Friendly, enthusiastic and helpful attitude
• Able to use initiative to solve problems and continuously improve
• Thirst to learn
• Proactive and positive approach
• Full unlimited working rights

Desirable Experience

• Conferencing and Collaboration tools such as Zoom and Cisco WebEx, utilising to maximum effect, including meeting rooms and digital signage.
• On Premise environments
• Cisco Webex and Telephony
• Cyber Security awareness
• HP Aruba Networking, Storage and Servers
• Aruba WiFi Infrastructure / Aruba Central
• Windows 10 / Office deployment and management.
• Ghost imaging
• Kaseya VSA
• POS Systems
• Experience of Hospitality / Sporting environments
• HP / Microsoft Surface computer systems.

Why work with us?

• Ample opportunities for Learning & Development including 24/7 access to an extensive learning platform
• Staff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance Program
• Staff fund/bonus
• Daily staff meals
• 17.5% loading on Annual Leave and Special Recreation Leave
• Additional Special Recreation Leave of 3 days per year
• Paid Parental Leave benefits
• 20% discount on purchases (wine, sporting goods from our retail store)
• Work attire provided plus uniform allowance of $22.63 per week
• 15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and Travelodge
• All day free street parking available, ferry and bus stop located outside the Club. 

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them. Our people make the difference in our workplace and we are proud to be certified as a 2023 Great Place to Work®.

If you ready for your next career move, we can't wait to hear from you!