Aquatic Leisure Technologies (ALT) is a proudly WA family owned and operated business with over 47 years' experience in the swimming pool industry.  

We are looking for a Customer Liaison Officer to join our team and help us provide our customers with the best possible experience. As a Customer Liaison Officer, you will be the first point of contact for our customers, and you will be responsible for answering their questions, resolving their issues, and ensuring that they are satisfied with our products and services.

The successful applicant must be resilient, with a willingness to happily undertake all tasks required in the role and who understands their important contribution to our customer’s happy and positive swimming pool experience. 

Hours of work will be 8.30am to 5.00pm Monday to Friday, based at our Jandakot Head Office.

About The Role

This is a rewarding yet challenging role, your responsibilities will include but are not limited to: 

• Be the first point of contact for customers, answering their questions and resolving their issues
• Build and maintain relationships with customers
• Provide customers with information about our products and services
• Process and track customer orders
• Follow up with customers to ensure that they are satisfied with our products and services
• Identify and resolve customer service issues
• Escalate complex customer service issues to the appropriate team members
• Work closely with other departments to ensure that customer needs are met

The Successful Candidate Will Have

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to prioritise and work under pressure
• Experience with fibreglass pools is an assets.