Student Engagement Coordinator | Job Opening 23419

• Student Services, Sunshine Coast Campus, Sippy Downs
• Level 6, $85,915- $92,975 p.a., plus up to 17% employer superannuation
• Full-time, fixed-term until 24 December 2025

The Opportunity

You will coordinate transition and engagement campaigns directed at those students that are at risk of disengaging, to facilitate study success. Transition campaigns (facilitated by experienced students who are appointed as Student Experience Mentors) prepare students for success as they commence university study and connect them with ongoing support for the duration of their degree. Engagement campaigns (facilitated by staff members) offer support and pathway options to students at risk of disengaging.

You will coordinate and implement strategies, initiatives and activities to improve retention, satisfaction and study outcomes. Playing a pivotal role in shaping the student experience, you will foster a sense of belonging to ensure students have the opportunity to feel connected and bridge the gap between students and their future professional self. You will understand students needs and aspirations, maximise participation in studies and enhance the on campus and student university experience. You will expertly liaise with stakeholders across the University to coordinate appropriate support and welfare mechanisms for students.

For more information on Student Services, please visit us online: https://www.usc.edu.au/about/structure/divisions/student-services-and-engagement

You will

• coordinate the delivery of Student Experience call campaigns, including leadership, training and recruitment for team members who deliver Student Engagement Campaigns;
• provide guidance to Student Experience Mentors to ensure they develop skills aligned with UniSC graduate attributes; and
• manage call outcomes, audit call data, and report on campaign outcomes and insights.

About you:

You possess excellent communication and interpersonal skills, with the capacity to build constructive relationships, as well as negotiate, influence and gain cooperation from a broad range of clients and stakeholders. You have a natural ability and enthusiasm for building community and belonging, creating a sense of identity and inclusivity for staff and students alike. You showcase your resourcefulness, initiative and problem-solving capabilities to deliver successful campaigns resulting in positive student outcomes. Your strengths lay in your ability to inspire, direct and motivate your team to achieve successful student outcomes.

To be successful you will possess:

• Extensive experience in the successful development and implementation of outbound calling campaigns, or within a telephone contact centre, or an equivalent combination of education and experience.
• Ability to recognise and respond appropriately to students at risk of disengagement and with complex needs with high levels of empathy and effective conflict resolution skills.
• Success in coordinating a large team within a flexible work environment, including roster management and work allocation in accordance with business needs.
• Excellent interpersonal skills including the ability to form strong working relationships with colleagues and build credibility and rapport with stakeholders.
• Excellent analytical and problem-solving skills with the ability to use initiative, develop effective solutions and attend to multiple priorities and conflicting deadlines, whilst maintaining a high level of attention to detail.
• A high level of digital literacy including experience with Customer Relationship Management systems and Microsoft Office Suite, including advanced Excel skills.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [email protected] or call +61 7 5430 2830.

All applications must be lodged through our website. To apply please visit our website at https://www.usc.edu.au/about/work-at-unisc

Applications for this position close midnight, Monday 27 November 2023.

Your application will be reviewed in alignment to the specified Selection Criteria as outlined within the Position Description Student_Engagement_Coordinator.pdf

A completed application includes:

• a resume; and
• a statement of suitability (not to exceed two pages).

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at https://www.linkedin.com/school/university-of-the-sunshine-coast/life/professionalcareers/

Have questions or want to know more? For a confidential discussion, please contact:

Rebecca O'Meara

Team Leader, Student Engagement Campaigns

Telephone: + 61 7 5459 4732

Email: [email protected]

Working towards a better tomorrow

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We're not the biggest university. But we're growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.