Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. 

A new role awaits

Join our dynamic Compliance Response Team where you will play a crucial role in promoting compliance excellence at the APS 4 level. 

The Compliance Program Branch (CPB) is responsible for providing the strategic and operational direction of the Agency’s compliance function, to ensure payment integrity and facilitate a reduction of potential fraud and non-compliance to the Agency.

The Compliance Response Team is involved in proactively identifying potential risk, implementing interventions to improve claiming behaviour, and evaluation of the impact of interventions.

Please note – These roles are available under Affirmative Measures and generalist streams. The affirmative measure positions are to improve employment opportunities for people with disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service. You will be asked to select the applicable job stream in your application form.

Where you can add value

The CPB is growing and there are a number of roles available at the APS4 level: 

Compliance Response Officer 
The Compliance Officer role involves analysing information, documents, and data to recommend evidence based decisions.  You will provide support for day-to-day operations and administration, informed and directed by your sound understanding of compliance. 

Compliance Enforcement and Reporting Officer
The Compliance Enforcement and Reporting Officer will review participant and provider data from multiple sources and assess inconsistencies to ensure the NDIA delivers services and payments in line with legislation and policies. You will engage with various stakeholders, addressing inquiries and offering advice on a range of moderately complex matters.

Responsibilities of both roles may include, but are not limited to:

• Undertaking activities using approved operational guidance to assess and treat the risk of non-compliance by participants and providers, including the risk of inappropriate claims
• Engaging with providers, participants and others when undertaking activities
• Ensuring timely escalation of information and more complex cases to relevant teams for remediation in accordance with legislation 

Enough about us, let’s talk about you

To be successful we expect you to have an interest and experience in compliance and/or data analysis. You will enjoy a challenge and thrive in a busy team environment. You will be able to demonstrate attention to detail and work collaboratively to ensure services align with legislation and policy. You will take accountability for your work and act with integrity, showing care for those you work with. 

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we are based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

At time of application you will be asked to select your preferred role. While these roles are ideally performed from ACT – Canberra or NSW – Surry Hills, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months may be offered. 

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11.30pm AEDT, 3 December, 2023

If you have any questions, please contact Helen Hanton on 07 4720 8640 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.