Westgate Community Initiatives Group Ltd. (WCIG) is an established, not for profit organisation that is committed to creating practical responses to unemployment and disadvantage across Melbourne and Geelong. Our mission is to empower people to achieve a meaningful role in society. 

We are a registered NDIS (National Disability Insurance Scheme) provider with over 30 years’ experience in supporting individuals with a disability. We support people with psychosocial, intellectual and physical disabilities in maintaining their independence and to gain equal access to services. We have a new opportunity for a Support Coordinator to join our team on a permanent part-time basis at 0.8 FTE (flexibility to work 30.4 hours across 4 or 5 days, with the potential of moving to full-time hours pending operational requirements). The successful candidate must be available to start 3 January 2024. 

This role is predominantly work from home if this suits you; however, travel in the community to meet our participants, service providers and relevant community organisations will be required, as well as travel to WCIG offices.

As a member of the WCIG Support Coordination team, you will bring your previous experience, extensive NDIS knowledge and passion to work alongside participants while supporting them to implement their plans. You will be working closely alongside participants and their families to develop a person-centred approach, with the aim of building capacity for participants to independently manage their barriers and supports. 

Previous experience in a support coordination role is preferred but not essential. Our priority is to find the right person to join our team, who has the passion and potential to grow in the role. Interested? Keep reading to see what you’re in for!

What’s on offer:

• Enterprise Bargaining Agreement (EBA) with industry leading salary levels that increase by 2.5% each year for the life of the agreement
• Above Award personal, compassionate and maternity leave schemes
• Paid Christmas closure leave
• Free Employee Assistance Program for all employees
• Salary packaging (up to $15,900 per year of your salary tax free + up to an additional $2,650 per year tax free for entertainment expenses)
• Flexible working hours and arrangements for work-life balance, including work from home and monthly RDO for full-time staff
• Option of purchasing additional two weeks of annual leave
• Emphasis on industry leading training and professional development
• Mobile phone, laptop and monitors provided for remote working

The role:

• Business development and marketing our service in the community to link with new participants, service providers, local organisations and government agencies
• Coordinate and implement holistic services related to housing, education and health, NDIS supports and specialist services for individuals with a wide range of disabilities 
• Research and manage a range of support options to suit individual needs across multiple service providers within budget 
• Obtain quotes for services and organise service agreements
• Progress reports and recommendations on appropriate supports for future plans are communicated to the NDIA in a timely manner
• Monitor monthly billing and track billable hours
• Advocate and promote community inclusion and person centred supports
• Understanding of NDIS guidelines and processes is essential to provide advice and consultation to participants and their families, and ensure compliance and quality service standards are met

About you:

• Current Australian driver’s licence is essential 
• Current Working with Children’s Check and NDIS Worker Screening Check or ability to obtain both prior to commencement is essential 
• Relevant tertiary qualifications and/or extensive experience in case management, disability or community services is preferred
• Knowledge and understanding of the National Disability Insurance Scheme (NDIS) and the disability sector will be highly regarded
• Excellent communication skills and the natural ability to build rapport easily and connect with others is essential 
• Excellent attention to detail and organisational skills to coordinate person-centred plans
• Genuine desire to enhance the lives of individuals living with a disability and to provide high quality care
• Ability to multi-task and manage conflicting priorities 

If you would like to be part of our team, please submit a copy of both your resume and cover letter. Applications without a cover letter are unlikely to be shortlisted. If you have any questions, please contact Carmen Wong – HR Specialist on 03 9689 3437.

Due to the anticipated high volume of applications, we regret only shortlisted applicants will be contacted. 

WCIG does not accept unsolicited applications or phone calls from recruitment agencies. 

WCIG is committed to the principles of Equal Employment Opportunity and supports the creation of working conditions to ensure that all employees have an equal chance to seek and obtain employment, promotion and training. WCIG encourages applications from Aboriginal and/or Torres Strait Islanders and/or those with a disability.  Only Australian citizens, permanent residents or people who have the right to work in Australia may apply.

Our organisation is committed to child safety. We have zero tolerance of child abuse. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records and reference checks (as we see fit) to ensure that we are recruiting the appropriately qualified and experienced people.