Westgate Community Initiatives Group Ltd. (WCIG) is an established, not for profit organisation that is committed to creating practical responses to unemployment and disadvantage across Melbourne and Geelong. Our mission is to empower people to achieve a meaningful role in society.

WCIG supports people in making positive changes in their lives, through the provision of employment, disability, youth and training programs. Our vast network of partnerships, allied health services, employers and referral services enables us to take a holistic approach in ensuring people reach their full potential. All of our staff work towards the same, purpose-led goal of improving lives through dignity and choice. 

The result of this mindset speaks for itself: due to an internal promotion and ongoing program growth, we have a newly created opportunity for an experienced Customer Service Officer to join us on a permanent part-time basis, working 22.8 hours per week (0.6 FTE). Prior experience in a similar role will be highly regarded but is not essential.

There is flexibility for the site you are based out of, with the opportunity for you to work from one of our offices in either Footscray, Geelong, Melton, St Albans, Sunshine or Werribee.

Interested? Keep reading to see what you’re in for!

What we offer:

• Enterprise Bargaining Agreement (EBA) with industry leading salary levels that increase by 2.5% each year for the life of the agreement
• Above Award personal, compassionate and maternity leave schemes
• Paid Christmas closure leave
• Free Employee Assistance Program for all employees
• Salary packaging (up to $15,900 per year of your salary tax free + up to an additional $2,650 per year tax free for entertainment expenses)
• Flexible working hours and arrangements for work-life balance, including work from home dependent on operational requirements and RDOs
• Option of purchasing additional two weeks of annual leave
• Emphasis on staff training and professional development
• Mobile phone and laptop provided

The Role:

Reporting to the Site Manager, this position will be responsible for reception and administration duties whilst at the same time providing support to a number of programs on site to achieve successful outcomes as a team. The CSO is the first point of contact for visitors, clients and members of the community. This role is pivotal in supporting all staff at the site, as required.

Duties:

• Provide receptionist duties to ensure smooth office operations
• High level administrative assistance to the team, including but not limited to answering and directing phone calls and enquiries, data entry, filing, photocopying and scanning and other ad hoc duties as required
• Record all transactions, including invoices checked and issued, purchase orders raised and payments arranged
• Assist job seekers with job preparation activities, such as writing resumes and cover letters
• Reverse marketing to employers as needed

About you:

• Prior experience in a Customer Service Officer role or similar is NOT essential – if you have the right attitude, we can teach everything else!
• A current Working with Children’s Check (or ability to obtain one prior to commencement) is essential
• Excellent communication skills and the ability to build rapport with people from a diverse range of backgrounds is essential
• Exceptional attention to detail and accuracy in work
• Proficient in Microsoft Office and able to pick up new systems quickly
• Initiative and a 'can do' attitude
• Passionate about helping people and making a difference in the community

If you are interested in working with us, please submit a copy of both your resume and cover letter outlining your suitability. Applications without a cover letter are unlikely to proceed further. You are encouraged to apply as soon as possible if you are interested, as shortlisting for interviews will commence immediately and is ongoing. If you have any questions, please contact Carmen Wong – HR Specialist on 03 9689 3437. 

Due to the anticipated high volume of applications, we regret only shortlisted applicants will be contacted. This listing will be removed once the position has been filled.

WCIG does not accept unsolicited applications or phone calls from recruitment agencies. 

WCIG is committed to the principles of Equal Employment Opportunity and supports the creation of working conditions to ensure that all employees have an equal chance to seek and obtain employment, promotion and training. WCIG encourages applications from Aboriginal and/or Torres Strait Islanders and/or those with a disability.  Only Australian citizens, permanent residents or people who have the right to work in Australia may apply.

Our organisation is committed to child safety. We have zero tolerance of child abuse. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records and reference checks (as we see fit) to ensure that we are recruiting the appropriately qualified and experienced people.