• Can be located in Cairns, Townsville, or Mackay
• 12-month full time role – contract ending 24 November 2024

This role will support the project manager supporting internal and external readiness, transition, implementation, and adoption of the Primary Sense™ population health management software for general practice within the Northern Queensland Primary Health Network (NQPHN) region.

This will be a rewarding role for someone who is passionate about supporting quality improvement in general practice to improve patient care.

The successful candidate will be able to:

• Complete key activities to support general practice transition to Primary Sense™ as directed by the project manager.
• Work with general practice IT providers to support virtual implementation of Primary Sense™.
• Respond to Tier One support enquiries and monitor the implementation dashboard.
• Establish strong linkages with key internal and external stakeholders to inform activities.
• Work closely with the Primary Care Engagement Team to increase meaningful use and confidence supporting the use of the Primary Sense™ tool by general practices.
• Actively identify emerging pressures, issues, and risks and escalate to the project manager. 
• Support the ongoing promotion and meaningful use of Primary Sense™ through online webinars, newsletters, and social media.
• Utilise Microsoft case management to manage support for Tier One customer enquiries.
• Develop knowledge base articles and other resources as required to support the implementation.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Key selection criteria

• Experience with software implementation and/or support, ideally in a community or not-for-profit setting (desirable).
• Proven ability to influence, negotiate, and engage positively with internal and external stakeholders to achieve project delivery and outcomes.
• Strong organisational skills including ability to effectively prioritise workload and competing priorities.
• High level communication skills including written skills, consultation and negotiation, and interpersonal skills, with a demonstrated ability to problem solve and use initiative and judgement.
• Ability to work independently and as part of a team.
• Experience using MS Dynamics and MS PowerBI.
• Intermediate to advanced skills in the MS Office suite – Word, Outlook, Excel, and PowerPoint.

About us
Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community. If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

Your application should include:

• Cover letter including response to the key selection criteria (no more than four pages). 
• Your resume

For further information on this position and to view the position description, please visit our website: bit.ly/nqphn-vacancies or email [email protected]

Applications close Wednesday 22 November 2023.