Iron Mine Contracting (IMC) was formed to provide Civil, Mining, Crushing and Screening and Indigenous partnering opportunities to the West Australian market.
IMC are currently seeking enthusiastic IT Helpdesk & Customer Support Officer to join the Bayswater based team. As Level 1 IT support, you will be the first point of contact for our end-users, providing IT support and troubleshooting hardware, software, and network-related issues. This is an exciting opportunity to showcase your technical skills, problem-solving mindset, and dedication to delivering outstanding customer service.
We offer:
- Full time position with all leave accruals - no labour hire
- Well-appointed offices
- Ergonomic sit/stand up workstations
- Central location with free onsite parking & great coffee!
- Employee referral bonuses
- Employee discounts across a large range of retailers
- Training and development opportunities
- Supportive and highly experienced leadership team
- Collaborative work environment where your input matters
- Wellbeing support for you and your family for personal and professional matters
- Reward and recognition
Responsibilities:
- Triage & respond to IT support requests from end-users via phone, email, and ticketing system with the support of an external MSP.
- Diagnose and troubleshoot hardware, software, and network issues, providing timely resolution or escalating complex problems.
- Administer user accounts, permissions, and access rights on systems and applications.
- Install, configure, and update software applications and operating systems across various platforms.
- Assist with the setup and maintenance of network equipment and troubleshoot basic connectivity issues.
- Create and maintain technical documentation and knowledge base articles for efficient issue resolution.
- Maintain an inventory of IT assets and ensure proper allocation and tracking of hardware.
Requirements:
- Technical knowledge of computer hardware, operating systems, and software applications (MS Office, Microsoft Office 365)
- Basic understanding of LAN WAN
- Understanding of Active Directory, group policies, and user account management.
- Problem-solving skills and ability to manage multiple tasks effectively.
- Friendly outgoing nature
If you are passionate about technology, eager to provide excellent IT support, and excited to be part of a dynamic team, we want to hear from you! Please submit your updated resume NOW!
Please note only shortlisted candidates will be contacted.
