Manage IT operational support across key platforms including Microsoft Azure and Office suite encouraging best practice usage and thought leadership on process, features and tools
Be the system owner of a suite of SaaS business systems including HRIS, Booking systems, LMS, DocuSign, Zoom, RingCentral, password manager and others
Support implementation and configuration of new systems – SSO, integrations, security
Managing the relationship with vendors, handling outages, support & maintenance, renewals, security, updates, backups, licenses and user permissions / roles, data integrity and privacy
Follow established Information Security best practices for all aspects of vendor selection, asset, data and user environment management
Onboard new staff members to ensure they are able to work immediately after starting employment with the organisation, have access to the tools they need and receive day 1 training on how to access them
Work with MSP to manage and provide general IT support to 4 offices including 3 global and various remote only staff
Respond to escalations from the MSP and monitor the incident queue for high priority and urgent requests
Procurement of end user hardware and management of IT asset register
Development and maintenance of computer operating system images
Improvement and automation of IT workflows and working toward clean AAD
Triage internal network and application issues as well as onsite equipment
Create and deliver internal training for staff on best practice use of technology tools e.g. MS 365
