At Deputy we’re on a mission to change the way the world of hourly work works . Businesses that use Deputy unlock thriving workplaces – one where staff are engaged and empowered, customers are served well, businesses are legally compliant, and companies profits thrive. For decades, software has primarily driven innovation in knowledge work businesses (Slack, Zoom, Asana, Notion), rather than hourly work businesses (think cafes, retail, manufacturing, medical clinics) – we are here to change that!

Deputy is a global cloud SaaS workforce management software company, HQ'd in Sydney (AU), San Francisco, and London (UK). We’ve helped 10s of millions of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, run thriving businesses.

We have crossed $100m ARR, with strong financial stability and backed by leading US/Global investors. Our Target Market is about 60% of the world’s workforce, an ambitious vision, matched with an incredible values-led culture. Come join us!

The Team:

Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like retail to food & beverage to healthcare and many more. Our key focus is empowering customers to leverage Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about playing a huge part in building a best in class experience for our customers.  

The Role: 

A Technical Account Manager (TAM) proactively works alongside the Customer Success team to support the growth and expansion of Deputy products with our strategic customers. TAM’s utilise their technical acumen and customer-facing skills to effectively help plan and provide solutions that improve the value and usability of Deputy for our customers. This role is a major part of our post-sales process and will demonstrate success through the retention of customers.

Key Responsibilities

• Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilisation, and retention
• Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform.
• Proactively conceptualise creative solutions to meet customers’ demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product globally
• Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis , document, etc.)
• Institutionalise customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers.
• Be the voice of the customer and act as a technical liaison by documenting and providing ongoing feedback to educate internal technical teams on customer needs and challenges.

Qualifications

• 3+ years of experience in a TAM role or similar role responsibilities 
• Software development and architecture experience is desirable, Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs
• Familiar with technical workflows around APIs, SFTP files, Workato, etc.

Employee Perks

• Share Options
• Paternity/Maternity Leave Policies
• Flexible Work Policy
• Company wide Development & Coaching
• Hackathons
• Awards - "Your Time to Shine & Celebrate Success"
• Social Events & variety of social clubs (Books, LGBT, Games, Sports)
• Mental Health Support
• Munch & Learns

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.