Senior Customer Service and Events Officer
Eltham and Ivanhoe Library
Permanent Part-time (85 hours per 4 week roster)
Band 4 ($37.7709-$40.7300 per hour) + Super
Specific Engagement

Yarra Plenty Regional Library is seeking a part-time Senior Customer Service and Events Officer with a focus on Reading, Learning, and Community to provide excellent customer service and high-quality library and information services that are responsive to the changing needs of the customers.

About the Ideal Candidate:

The ideal applicant for this role will actively support the operations of a dynamic library branch by assisting with event marketing and program delivery. They will work to engage the community with the library's collection through visual merchandising. Adaptability, flexibility, and a strong desire to contribute to a positive team culture are essential qualities we are looking for. The candidate may be required to work across various library branches to support their marketing needs.

Responsibilities:

1. Respond to various customer information and reference needs using branch collections, products, and services.

2. Provide Readers Advisory services, demonstrating a good understanding of the process and showcasing high-level reading knowledge.

3. Perform library operations to support customers in a self-serve environment, utilizing extensive knowledge of library products and services. This includes circulation and collection maintenance duties.

4. Maintain a strong customer focus by addressing customer needs, assisting with programs, collection maintenance, functions, and displays (including coordination of book groups) and participating in Public Participation services to promote library membership and usage.

5. Ensure adherence to YPRL Brand and Style Guide for branch marketing and outreach collateral.

6. Support events, including setup and delivery of events, and logistical support for larger events both in-branch and outreach. Understand YPRL's programming framework and goals.

7. Actively participate in planning and staff meetings.

8. Attend relevant forums and training to stay updated with industry trends.

9. Contribute to the role of the library as a place for reading, learning, and community.

10. Market the library services offered to the local community.

Reporting:

This position will report to the Team Leader Operations.

How to Apply:

To apply for this position, candidates should prepare a cover letter and resume, and a statement addressing the key selection criteria showing relevant examples of your work.  The Key Selection Criteria is outlined in the Position Description located on our website: https://www.yprl.vic.gov.au/about-the-library/work-with-yprl/current-vacancies/

Closing: Wednesday 15 November 2023.

Selection Process:

Eligible applicants who meet the key selection criteria will be invited to interviews. Not meeting the key selection criteria may result in exclusion from the interview process.

Additional Information:

*Appointment to this role is subject to a satisfactory National Police Record Check and Employment Working with Children Check. 

YPRL is committed to providing a wide range of services to the community by recruiting and selecting the right people with the right skills based on merit. Having highly skilled and motivated employees who embrace YPRL’s values will positively contribute to our vision and our community.  

YPRL is a Child Safe organisation and ensures all staff have a current Working with Children Check (WWCC) and National Police Record check. We have appropriate screening processes in place including a Child Safe Policy and Procedure, key selection criteria and interviewing and reference checking, which demonstrates our commitment to Child Safety. 

As an equal opportunity employer with a diverse workforce, YPRL will continue to employ people from a wide range of backgrounds including, people with disability, Indigenous Australians, young people, mature aged workers, people who identify as intersex, gay, lesbian, bisexual, transsexual, transgender, queer or heterosexual, people from culturally, religiously and linguistically diverse backgrounds.  We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.