Come join our team to make a difference in the NSW public sector!

•      Newly created role
•      Impact improvements to the NSW public health system

Vacancy: Deputy Ombudsman, Health Administration
Location: Sydney CBD with hybrid and flexible working options.
Employment:  Statutory Appointment (up to 5-year term with eligibility for re-appointment)
Salary Range: Senior Executive Band 1 role with a TRP of $225,739 to $249,842

Role No: 1112

About the NSW Ombudsman

The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW.

We are currently looking for a diverse range of people who share our commitment to the public interest. We are looking for people who want to make a real difference by working in a purpose driven and ethical organisation.

We are building a workforce that is as diverse as the people we serve. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTQIA+ people, First Nations people, and people from various culturally and linguistically diverse communities.

We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.

The Role 

The Deputy Ombudsman, Health Administration role has been created having regard to issues raised in the Legislative Council's Portfolio Committee No 2 report into health outcomes and access to health and hospital services in rural, regional and remote NSW that was tabled in May 2022. 

It is a highly visible role, which will promote awareness and understanding of the work of the Ombudsman in the health sector, increase the Ombudsman's accessibility and visibility to public health workers and health customers, monitor systemic issues of public administration in the health sector and work collaboratively across all the Ombudsman's office functional areas to ensure coordinated and impactful exercise of all statutory functions that impact the health sector - including complaints handling, investigations, public interest disclosures oversight, Aboriginal program monitoring and child death reviews. 

The Deputy Ombudsman will develop the Health Administration Unit comprising four new ongoing positions to be led by a dedicated Deputy Ombudsman. This unit is to support enhanced capacity, expertise, effort and focus on health administration, working with and through the Ombudsman's existing statutory functions. The Deputy Ombudsman will need to work closely with others involved in adjacent complaint, incident reporting and/or investigative systems (including NSW Health and the Clinical Excellence Commission, the Health Care Complaints Commission (HCCC) and the Coroner). 

About you    

We are seeking candidates who are effective communicators; able to build relationships, engage and influence across a broad range of internal and external stakeholders. They will need skills to help them establish the new Health Administration Unit and effectively lead a team. Candidates could come from a range of areas such as law, public administration and public health. This is an SES Band 1 role.

What can we offer?

• Flexibility and the capacity to work in a hybrid way
• Opportunity to utilise and hone leadership skills 
• Great team environment and culture 
• Close to public transport - office is adjacent to Town Hall Train Station

Notes:

The application must consist of: 

1. Cover Letter highlighting your claims for the role.
2. Resume outlining your skills, knowledge, and experience as relevant to this role.

• The role is open to people that are Australian permanent residents or citizens or New Zealand citizens. 
• The assessment process will be conducted by a standard panel assessment process.
• A talent pool may be created through this recruitment process. A talent pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
•  Short listed candidates will be subject to security and other vetting processes including police, bankruptcy, academic record checks.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. 

Additional Information is available at the following links.

Role description
NSW Ombudsman website

Closing date:  Sunday 19 November 2023 11:59pm

Inquiries can be directed to Watermark Search at [email protected] 02 9233 1200 or 0439 489 428.