Come join our team to make a difference in the NSW public sector!
Vacancy: 2x Assessment Officer, Clerk Grade 5/6, Complaints and Resolution Branch
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing and Temporary
Salary Range: Up to $115,797. Package includes salary ($93,295- $102,941), employer's contribution to superannuation and annual leave loading.
About the NSW Ombudsman
The NSW Ombudsman’s Office is continuing to pursue our goals of ensuring everyone in NSW is treated fairly, and that public authorities and community service providers act in ways that are lawful, reasonable, and accountable.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
We strive to have a workforce that reflects the breadth and diversity of the people of NSW. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.
We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.
The Roles
The Assessment Officer (Assessments Unit) will serve as the first point of contact for complaints or enquiries received from members of the public concerned about NSW Government agencies, local councils, and some community services, as well as contact from people working for public authorities disclosing possible wrongdoing.
The Assessment Officer (Detention and Custody Unit) will serve as the first point of contact for complaints or enquires received from people in custody or on community corrections orders, staff of custodial facilities, and people concerned about the treatment of a family member who is incarcerated.
The Assessment Officer will be responsible for managing a mix of matters received electronically, in person and through the NSW Ombudsman’s phone service and is responsible for the provision of relevant advice to stakeholders. The Assessment Officer position provides the opportunity to combine customer service skills and analytical abilities in resolving and responding to matters.
About You
You:
The NSW Ombudsman is an organisation that holds integrity, clarity and fairness in high-regard and so do you.
What can we offer?
Notes:
Online applications must consist of:
Additional Notes:
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.
Closing date: Sunday, 12 November 2023, 11:59PM
Inquiries can be directed to Recruitment team via [email protected]
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