Job Summary
To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant connected future for everyone, every day.
You’ll never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That’s a philosophy you’ll share with our customers and impart onto your team. you’re focused on creating solutions that have an incredible impact for our customers.
About the role
It is the Assistant Manager that helps bring this to life by influencing our teams to provide quality customer service in order to maximise sales and motivate outstanding customer service to our customers. You will be a key team support both when the store manager is present or absent. You will coach and develop the next leaders in our business.
Some of the specifics:
Assistant Store Manager - Telstra Kingston
Location: Kingston Shop 28B Channel Court Shopping Centre, 37-43 Channel Highway Kingston TAS 7050
Store Hours: Monday- Friday 0900-1730, Saturday 0900-1600 & Sunday 1100-1500
Duties
Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
In the absence of the Store Manager you will own and guide the store to ensure a seamless transition.
Oversee the induction and ongoing training of new team members.
Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
Guide the store’s performance to achieve sales and customer experience targets.
Initiate the store’s compliance against central operating standards and processes and preside over productive operational excellence.
Resolve basic and complex store level customer complaints.
Ensure adherence the agreed customer sales model within the store.
Organise the shop floor to supervise customer flow and store traffic.
Supervise staff to customer demand and operational requirements.
Coach and develop the next group of leaders for our stores.
Skills and Experience
Demonstrated experience influencing people in a retail environment
Outstanding communication skills
Advanced appreciation of customer needs and proficient in resolving customer issues
Proven track record working within a productive, high-pace, customer-orientated retail environment
Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store
Ability to successfully execute against key metrics (financial and customer)
Ability to successfully create and action store improvement opportunities
Benefits
Corporate discounts and benefits
Fantastic team environment
Highly rewarding sales environment
Excellent career growth prospects
In depth training and coaching provided online and instore
How to apply
If you have a passion for retail, a desire for a stimulating career and can deliver a unique, memorable experience to our customers and your team every time they enter your store – a job at Telstra is for you! Click APPLY today!
This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.
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