Employment Type
PermanentClosing Date
3 Nov 2023 11:59pmJob Title
Technical Expert

Job Summary

As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.

Here’s what you can expect from us
•Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
•Pay for performance. We recognise outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries,  there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
 

Make a Difference
As a Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability.
 

Key Responsibilities
 

This is how you'll bring the purpose of your role to life:

• Diagnose and restore assurance issues to ensure that networks, infrastructure, products and services work efficiently and reliably
• Perform or participate in repair of transmission, CPE, switching/routing, fibre and mobile Network Technologies to restore and maintain quality of service to customers
• Complete transmission fault investigations and mobile Network Interference investigations to provide an assessment and identification of a range of technical problems, root cause investigations and associated remediation activities
• Undertake and project manage planned activities associated with infrastructure maintenance & upgrades, installation projects and customer network projects and drive delivery within given timelines
• Actively share knowledge and experience to help others learn, deliver and improve processes and ways of working.
• Support development and delivery of technical training to improve stakeholder understanding of technology, products, process and procedures
• Provide input into process and technical documentation that describes how technology networks, infrastructure, products and services operate so that there is an accurate and up to date resource to help peers
• Use sound interpersonal skills to collaborate with team members and stakeholders to deliver on short-term customer/team/project priorities.

About you

To be successful in the role, you'll bring skills and experience in:

• Assurance ticketing systems
• AV/VC
• CCNA
• CCNP
• CPE
• DMS
• DVN
• Improving technology systems
• IT asset management
• MDN
• PABX
• Problem management Resolving customer issues
• Project Delivery
• Project Management
• Providing application support
• Providing infrastructure support
• Radio Systems
• Recovering from setbacks
• Routing and Switching
• SD-WAN
• Transport/carriage
• Wifi Networks

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
 www.telstra.com.au/careers/diversity-and-inclusion or email us at [email protected] noting your preferred method of contact

Recruitment Start Date: 06/10/2023

Recruitment End Date: 03/11/2023