Exciting opportunities ahead!

We are looking for a new Team Manager in our Banking and Finance team!

What's on offer 

• BOSS Best Places to Work 2023 - placing at number five in the Banking, Superannuation and Financial Services Category and credited for its culture, engagement and flexible working arrangements. 
• Culture - At AFCA we live and breathe our Diversion, Inclusion and Belonging Strategy - a place where you can bring your TRUE self!
• A permanent, full-time or part time and secure role in a for-purpose organisation committed to helping the community
• Work-life balance and flexibility so you can work in a way that best suits you and your family
• Hybrid working from home and our conveniently located CBD offices in Melbourne and Sydney, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing
• Progressive, flexible, and inclusive leave entitlements, including 18 weeks paid parental leave, paid gender affirmation leave, extra personal leave, and paid time off over Christmas. Plus, study leave to support your professional development
• Competitive remuneration in addition to salary packaging and novated leasing options
• Free wellness initiatives to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy
• Free Employee Assistance Program for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services. We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations, and introductory legal advice.
• Professional development is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.

About the opportunity

We are seeking applications for those wanting the chance to showcase their people leadership skills!!

If you have been thinking about taking the next step in your career, to grow your skill set, and provide proactive operational leadership to a team of dispute resolution specialists, this opportunity may be for you!

The opportunity is within the Banking and Finance team.

We are looking for a applicants who can provide strong people leadership, to guide, mentor and support team members.

Typically, in this role you will:

• Lead your team with empathy and kindness
• Review the progress of complaints in your team, including monitoring individual agreed targets for resolution of complaints
• Conduct regular team meetings to debrief and discuss complex or unusual cases and provide opportunities for ongoing learning
• Provide guidance, coaching and quality assurance support to the team
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, and good industry practice
• Work with the Senior Manager and peers to implement opportunities for improvement.

About you:

To be successful in the role you will have-

• Willingness to lead your team with empathy and kindness.
• Preferably leadership experience
• Willingness to continue to learn alongside your team as you grow into your role.
• Demonstrated passion and positivity for your work as well as embodying the AFCA culture.
• Ability to effectively manage workloads, meet business goals and budget and lead a team of case workers
• High degree of personal organisation and efficiency, ability to prioritise work and meet deadlines.
• Demonstrated understanding of external dispute resolution, complaint resolution processes, and policies
• Demonstrated competency in analysing and investigating issues and developing and negotiating solutions

What the role offers -

• Work-life balance and flexibility, so you can work in a way that best suits you and your family.
• An opportunity to grow in a leadership role, whilst leveraging your current skills