Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

This is a full time, permanent opportunity which can be based out of either Milton, QLD or Parkville, VIC. Reporting directly to the National Manager Operations, The Digital Support Officer will be responsible for:

• Providing responsive and effective support to users of online learning programs and internal staff, addressing technical issues and inquiries promptly
• Curating and updating the online learning landing page with current information and offerings and suggest areas for improvement to enhance the user interface and user experience
• Managing the Dementia Learning Hub enrolments for all new Dementia Training Australia (DTA) programs
• Establishing and maintaining effective relationships with internal and external stakeholders including the Learning Management System (LMS) provider, ensuring technical support is available

What is in it for you?

Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.

Leave allowances: In addition to an annual leave allowance of 20 days (pro-rated if part-time), you will also receive three days paid end of year closure leave, one day paid birthday leave, up to six weeks parental leave and 17.5% annual leave loading.

Work/life balance: Flexible, hybrid work arrangements. 

Employee benefits: Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

1. Tertiary qualification in Business Administration or relevant discipline
2. Experience in a similar position, administering or managing a Learner Management System is highly desired. 
3. Demonstrates drive and motivation, self-reflects, and commits to learning and personal growth. Maintains self-awareness and composure and looks for opportunities to learn from the feedback of others.
4. Fosters teamwork by working together and cooperatively, encouraging, recognising and rewarding those behaviours in others; actively contributes to achieving team results. 
5. Understands and uses available technologies and information to maximise efficiencies and deliver effective services; specifically MS Office Suite particularly Word, Excel, Outlook and PowerPoint, plus database operation and maintenance
6. Achieves results through a commitment to quality, planning and efficient resourcing.
7. Thinks and analyses information to understand issues, uses logic and variety of problem-solving methods to develop workable solutions.
8. Embraces learning and development opportunities and welcomes constructive feedback; fosters a commitment to continuous improvement, learning, reflection, and enquiry.
9. Communicates clearly and openly with different audiences, promoting dialogue and building consensus; actively listens to others, and responds with understanding and respect.

Our values

• Diversity and Equality 
• Respect and Inclusiveness 
• Integrity and Accountability 

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the more than 1.5 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.  

For specific role enquiries, please contact [email protected]  

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the ?About you? section, will not be considered.