Junior Account Manager

As a Junior Account Manager, you will focus on managed infrastructure services and the products used to deliver those services such as network and server infrastructure, Cloud Solutions, Office 365, NinjaRMM, Datto Cloud & BCDR, Sophos Antivirus Server & Endpoint, Sophos Antispam and Sophos Endpoint Encryption. You will be part of the Sales and Marketing team, working with clients and the managed infrastructure services team to provide support and design solutions to deliver cost effective ICT services that support and drive their business. 

You will work closely with the Sales and Marketing team to win new business and increase sales to existing customers. By providing top-quality service before and after a sale, you will help ensure customer satisfaction and strengthen customer relationships.

The most important aspect of your role will be to help clients realise value from the services delivered by F1 Solutions. You will learn clients environments, build relationships, give advice, design solutions, oversee projects, provide training and visit clients onsite. Tapping into the F1 Solutions organisation to engage other technical staff to assist when you are unsure how to fix a problem will deliver the level of support expected by our clients.

Responsibilities
As a Junior Account Manager, you will play a pivotal role in maintaining and developing strong relationships with our clients. You will work closely with the Sales and Marketing team to ensure the highest levels of customer satisfaction. Your primary responsibilities will include:

• Client Relationship Management: Build and nurture relationships with existing clients, acting as a primary point of contact, and addressing their needs and concerns promptly.
• Account Maintenance: Ensure that client accounts are accurately maintained, including up-to-date contact information and records.
• Sales Support: Collaborate with the sales team to identify opportunities for upselling, cross-selling, or new product offerings to clients.
• Problem Solving: Assist in resolving client issues and inquiries, escalating when necessary.
• Client Communication: Regularly update clients on new features, products, and services, as well as relevant industry updates.
• Reporting: Provide detailed reports to the client and management on account activities, revenue, and growth opportunities.
• Customer Satisfaction: Monitor and ensure high levels of client satisfaction and retention.

This is an excellent opportunity to expand your career, establish client management and sales record and reap the accompanying rewards.

Skills & Experience
The successful candidate will have:

• Bachelor's degree in Business, Marketing, or related field (preferred).
• Strong communication and interpersonal skills.
• Attention to detail and excellent organisational abilities.
• Ability to work collaboratively in a team and independently.
• Customer-focused with a solutions-oriented mindset.
• Proficiency in standard office software and CRM tools.
• Prior experience in account management (a plus but not required).
• Solid technical understanding with experience in digital technologies (preferred).
• Familiarity with cloud and infrastructure solutions.
• An ability to grasp customers’ needs and suggest timely solutions.
• A strong ability to cultivate and manage client relationships.

Benefits

• Competitive salary and performance-based bonuses.
• Ongoing professional development and training.
• A supportive and collaborative work environment.
• Opportunities for advancement within the company.
• Outstanding career growth.

About us
F1 Solutions is well known for bringing technology excellence to life. For over 27 years we have been helping Government, businesses and not-for-profits achieve greater success through IT support and software solutions.

We do this by:

• Translating cutting edge ideas and research into ethically and commercially viable products that save millions of lives.
• Making technology simple for Commonwealth and State Government so that everyday citizens can go about their daily lives.
• Helping businesses achieve high performance with disruptive ideas that have the power to transform.

At F1 Solutions we are proud of our Australian heritage and track record of providing jobs and contributing to the local economy. Equally important is our commitment to driving innovative solutions, combining our deep commitment to our clients with cutting edge, bespoke platforms that drive change.

Our vision is to be a great place to work, delivering business growth through exceptional people who are empowered to achieve and acknowledged for our collective success.

We are fully committed to providing our clients with high quality solutions backed up by knowledgeable advice and superior service. We are looking for employees who have a similar sense of commitment and who are:

• Energetic, focused on continuous improvement and willing to innovate and persist when facing challenges.
• Dedicated to serving our clients well and willing to go the extra mile when needed.
• Committed to fulfilling our mission of bringing technology excellence to life and living our values of Innovation, Capability, Expertise and Best Practice Solutions to life.

In short, we are looking for people who are committed to our mission, who do what they say they will do and who get the job done to a high standard.

What we offer our employees
We know that if F1 Solutions is a great place to work then we will be able to attract and retain the people we need to achieve our mission and serve our clients well.  Our employees have told us what they really value and we work hard to deliver this:

1. Contributing to our mission of bringing technology excellence to life –by pursuing opportunities that genuinely make a difference to the organisations we partner with.
2. Providing opportunities to learn and grow – by continuing to implement our strategy and perform at a high level we will be able to support ongoing development for our team members and provide autonomy.
3. Fostering effective relationships with colleagues and business leaders – making sure that our teams and the wider business have clear goals, are structured and resourced properly, work well together, share information and celebrate their achievements.
4. Managing work and life demands – ensuring that the workload is reasonable over the annual cycle for our industry, understanding your needs and commitments, and offering as much flexibility as possible and the right tools to enable you to do so.
5. Enjoying the job – making sure that the job matches your capabilities and aspirations, providing personal development opportunities, showing you how you are contributing to the success of the organisation, and having some fun along the way.
6. Offering fair pay and benefits – we regularly review our pay and benefits with the goal of ensuring that we remunerate our people fairly and recognise high performance.