About Me

A working professional with a Master of Marketing Communication degree from the University of Melbourne, with background in international trade, marketing and property management. Have 3 years of working experience in the marketing industry and 6 years of working experience being a property manager. Technically proficient in Microsoft Office and property managing software. My greatest strength is self-learning and complex troubleshooting. Aiming to leverage my skills and fill the role..

Work Experience

• Rented property management - Carlton VIC
• 2023.06- Present
• Senior Property Manager
• • Managed a diverse portfolio of 150 residential and commercial properties, optimizing occupancy and profitability. • Increased tenant retention by 95% through collaborative marketing and advertising efforts with the leasing team. • Enhanced property values and tenant satisfaction by conducting inspections, maintenance assessments, and implementing cost-effective solutions. • Demonstrated effective budget management skills, minimizing expenses while maximizing property performance and profitability.

• Raeon International - Melbourne VIC
• 2021.05- 2023.06
• Property Manager
• • Managed residential properties by advertising and filling vacancies while maintaining safe, clean, and secure premises at 150 properties. • Handled tenant communications by promptly responding to maintenance requests and addressing any questions or concerns. • Liaised with landlords to achieve optimal rental prices and attended VCAT hearings to resolve disputes on their behalf. • Conducted incoming, routine, and exit inspections to document any snags that needed rectification or damages that occurred, requiring deductions from the rental deposit. • Achieved a 98% conversion rate of potential tenants to actual tenants, resulting in a 100% occupancy rate for all 150 properties in both 2021 and 2022.

• Short Stay Plus - Melbourne VIC
• 2018.01- 2019.09
• Property Manager and Reservation Coordinator
• Melbourne, AU • Managed 50 properties and successfully serviced over 8,000 guest stays, troubleshooting and resolving problems in a timely manner. • Provided quality accommodations, resulting in an 18% repeat business rate. • Conducted day-to-day property inspections and maintenance.

• Glory Group - Zhuhai, CN
• 2015.07- 2016.07
• Marketing Assistant
• Zhuhai, CN Delivering comprehensive solutions to support marketing activities Developing project conceptual framework Facilitating the ordinary affairs during exhibitions in Beijing and Shanghai

• Lenovo Group - Shanghai, CN
• 2013.07- 2014.09
• Sales Representative
• Shanghai, CN Responsible for the sales task and the market occupancy rate Responsible for daily affairs and the after- sales service

Education

• Masters Degree
• University of Melbourne 2017.02-2018.11
• Master of Marketing Communication in Marketing Communication

• Bachelor Degree
• Beijing Institute of Technology University 2012.09-2016.07
• Bachelor of International Economics and Trade in International Economics and Trade

Personal Skills

• MARKETING (2 years)
• ADVERTISING (Less than 1 year)
• CUSTOMER SERVICE (Less than 1 year)
• DIGITAL CAMPAIGN (Less than 1 year)
• DIGITAL MARKETING (Less than 1 year)